Customer Care

In which country can I make an order?

New Balance now serves the following countries, visit our other online stores for all of your New Balance needs:

  • United Kingdom: New Balance UK
  • Germany: New Balance DE
  • Italy: New Balance IT
  • Spain: New Balance ES
  • France: New Balance FR
  • Austria: New Balance AT
  • Ireland: New Balance IE
  • Netherlands: New Balance NL
  • Belgium: New Balance BE
  • Luxembourg: New Balance LU
  • United States: New Balance US
  • Australia: New Balance AU
  • New Zealand: New Balance NZ

  • Canada: New Balance CA
  • China: New Balance CN
  • Czech Republic: New Balance CZ
  • Denmark: New Balance DK
  • Estonia: New Balance EE
  • Finland: New Balance FI
  • Greece: New Balance GR
  • Hungary: New Balance HU
  • Latvia: New Balance LV
  • Lithuania: New Balance LT
  • Portugal: New Balance PT
  • Slovenia: New Balance SI
  • Sweden: New Balance SE

  • Click here for information on territories to which we cannot ship.

    Delivery Methods & Costs

    New Balance offers FREE delivery on all orders over £50.00 / €50.00. Packages are delivered via UPS.

    Please note that the following delivery times do not apply to NB1 orders. NB1 orders will be made for you and delivered in 3 weeks. For more information on the delivery of your NB1 order please contact our Customer Care.

    See table below for time and costs:

    Destination Shipping Method Delivery Location Shipping Costs Free Shipping Threshold Delivery Times
    United Kingdom Express Address £ 14.50 - 1-2 working days
    Standard Address
    Access Point
    £ 4.50 £ 50 2-3 working days
    Germany Express Address € 15,00 - 1-3 working days
    Standard Address
    Access Point
    € 5,00 € 50 3-5 working days
    Austria Express Address € 15,00 - 1-3 working days
    Standard Address € 5,00 € 50 3-5 working days
    France Express Address € 15,00 - 1-3 working days
    Standard Address
    Access Point
    € 5,00 € 50 3-5 working days
    Spain Express Address € 15,00 - 1-3 working days
    Standard Address
    Access Point
    € 5,00 € 50 3-5 working days
    Italy Express Address € 15,00 - 1-3 working days
    Standard Address
    Access Point
    € 5,00 € 50 3-5 working days
    Belgium Express Address € 15,00 - 1-3 working days
    Standard Address
    Access Point
    € 5,00 € 50 3-5 working days
    Netherlands Express Address € 15,00 - 1-3 working days
    Standard Address
    Access Point
    € 5,00 € 50 3-5 working days
    Luxembourg Express Address € 15,00 - 1-3 working days
    Standard Address € 5,00 € 50 3-5 working days
    Ireland Express Address € 15,00 - 1-3 working days
    Standard Address € 5,00 € 50 3-5 working days
    Greece Express Address € 15,00 - 1-3 working days
    Standard Address € 5,00 € 50 5-9 working days
    Lithuania Express Address € 15,00 - 1-3 working days
    Standard Address € 5,00 € 50 4-5 working days
    Czech Republic Express Address € 15,00 - 1-3 working days
    Standard Address € 5,00 € 50 3-5 working days
    Finland Express Address € 15,00 - 1-3 working days
    Standard Address
    Access Point
    € 5,00 € 50 4-7 working days
    Latvia Express Address € 15,00 - 1-3 working days
    Standard Address € 5,00 € 50 5-6 working days
    Estonia Express Address € 15,00 - 1-3 working days
    Standard Address € 5,00 € 50 5-6 working days
    Portugal Express Address € 15,00 - 1-3 working days
    Standard Address € 5,00 € 50 3-5 working days
    Sweden Express Address € 15,00 - 1-3 working days
    Standard Address
    Access Point
    € 5,00 € 50 3-7 working days
    Denmark Express Address € 15,00 - 1-3 working days
    Standard Address
    Access Point
    € 5,00 € 50 3-4 working days
    Hungary Express Address € 15,00 - 1-3 working days
    Standard Address € 5,00 € 50 4-5 working days
    Slovenia Express Address € 15,00 - 1-3 working days
    Standard Address € 5,00 € 50 3-5 working days

    Since we know you may not always be at home when your delivery arrives, or you may not be able to receive deliveries at work, we are pleased to provide the additional option of delivery to a UPS Access Point. UPS Access Point locations are convenient places - such as local newsagents or other local businesses - that offer easy parcel drop-off or collection. UPS Access Point locations are designed to make your life easier as they offer weekend and evening hours.

    At checkout, you can chose to have your parcel delivered to a UPS Access Point instead of to your home/work address.

    To see if there is a UPS Access Point in your area, please click the below link:
    UPS Access Point

    To find your local UPS phone number, please click the below link:
    UPS Phone Number

    Delivery to Multiple Addresses

    For deliveries to multiple addresses, simply place a separate order for each delivery address.

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    Pricing and product availability may change.

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